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Help solve the mystery, how did my shutter count get reset?

  
 
niXer
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p.1 #1 · Help solve the mystery, how did my shutter count get reset?


I have a Nikon D4 I was looking to sell and I ran the last image I took with it through those shutter count websites and it came back as 3619.

Thought it was odd but I hadn't used the camera since 2024 and had the shutter serviced in 2021.

However I dug into my files and traced it all back to June of 2023.

On June 25th, 2023 the NEF states the shutter count as 406K

Then the next .NEF I have is from June 29th, 2023 and the shutter count reads as 182.

I did not have the camera serviced and even if I did it would not have returned that quickly.

I then took a photo again today to verify and the shutter count reads as 3639.

I uploaded all 3 .NEFs to a filebin: https://filebin.net/ypyac6f6d1mur8hr and you can see all have the same serial number and other values.

So how did the shutter count change?



May 02, 2026 at 11:36 PM
GeofFX
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p.1 #2 · Help solve the mystery, how did my shutter count get reset?


I have no idea!
I think the first thing I would do, is to upload to another, different shutter count website and see if the result comes back the same. If it does, that will be a real head-scratcher!



May 03, 2026 at 06:03 AM
story_teller
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p.1 #3 · Help solve the mystery, how did my shutter count get reset?


How many photos did you take with this camera after you had the shutter serviced in 2021? Did they have the old shutter count? I believe Nikon resets the counter when they put in a new shutter.


May 03, 2026 at 07:02 AM
 


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niXer
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p.1 #4 · Help solve the mystery, how did my shutter count get reset?


GeofFX wrote:
I have no idea!
I think the first thing I would do, is to upload to another, different shutter count website and see if the result comes back the same. If it does, that will be a real head-scratcher!


I did. I have uploaded to multiple website and viewed the EXIF data myself.

Somehow my shutter count was reset between June 25th, 2023 & June 29th, 2023.
---------------------------------------------

story_teller wrote:
How many photos did you take with this camera after you had the shutter serviced in 2021? Did they have the old shutter count? I believe Nikon resets the counter when they put in a new shutter.


That's the problem I never had the shutter replaced.

I bought it in 2020 from someone here. After checking my .NEFs the first shot I took the shutter count/EXIF read 380K which makes sense now that I think of it.

In 2021 the camera started having an issue with exposure, I can't remember what exactly and took it to Authorized Photo Service to be repaired since I can physically go there and because they use to Nikon's midwest repair center.

I thought maybe they had replaced the shutter but looking at the original invoice and looking at my .NEFs after they worked on it, they were still in the 380Ks

And then I followed all my files up until June 25th, 2023 where it read 406K and then the next .NEF I have on June 29th, 2023 reads 182.




May 03, 2026 at 08:14 AM
EB-1
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p.1 #5 · Help solve the mystery, how did my shutter count get reset?


A service center can reset the camera's shutter count. Sometimes that happens when the mainboard is replaced or for other reasons. It doesn't really mean anything.

EBH



May 03, 2026 at 08:53 AM
niXer
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p.1 #6 · Help solve the mystery, how did my shutter count get reset?


EB-1 wrote:
A service center can reset the camera's shutter count. Sometimes that happens when the mainboard is replaced or for other reasons. It doesn't really mean anything.

EBH


Except I didn't have it serviced in 2023.

I had it serviced in 2021. Originally I thought that this had reset the shutter count and it explained for the low shutter count.

But after having gone through my files, I confirmed it had not.It remained the same and kept counting up until June of 2023 where it all of a sudden reset.



May 03, 2026 at 09:32 AM







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